A public adjuster is a licensed professional who represents you, the policyholder, during an insurance claim. Unlike the adjuster sent by your insurance company, CertaClaim works exclusively for you - not the carrier. We inspect damage, document losses, interpret your policy, prepare estimates, and negotiate your settlement to ensure you receive a fair and accurate payout.

You may need CertaClaim if your property sustained significant:

• Storm damage
   
• Hail damage
   
• Wind damage
   
• Fire or smoke damage
   
• Water or flood damage
   
• Structural or contents loss
   

CertaClaim handles the stressful parts so you don’t have to.

Yes. CertaClaim is fully licensed in the State of Illinois as a public adjuster firm, with additional states coming soon. Illinois requires all public adjusters to be licensed - meaning training, examination, bonding, and regulatory oversight. You can always request our license number at any time.

There are no upfront costs to hire CertaClaim. CertaClaim is compensated through a small percentage of the insurance settlement - only after we successfully recover funds for you. Illinois law requires all fees to be clearly written in the contract, and CertaClaim follows all state regulations and consumer protection requirements. No recovery = No fee.

CertaClaim specializes in all major property damage claims, including:

Roofing, siding, windows, structural damage, tree impact, interior leaks, and all storm-related losses.

Asphalt shingles, metal roofs, siding, gutters, windows, screens, trim, roofing systems, and structural hail impact.

Torn shingles, missing shingles, uplifted roofs, debris impact, siding removal, exterior damage, and interior water intrusion.

Structural burns, charring, smoke infiltration, soot damage, HVAC contamination, odor removal, and personal property loss.

Foundation flooding, sewer backup, pipe bursts, storm surge, appliance failures, roof leaks, and interior water damage. If your property suffered damage - CertaClaim can help.

When you hire CertaClaim, we handle every step of the claim, including:

1. Full property inspection
    
2. Detailed documentation of all damage
    
3. Reviewing your insurance policy line-by-line
    
4. Creating accurate repair/replacement estimates
    
5. Preparing and submitting all claim documents
    
6. Managing communication with your insurance company
    
7. Negotiating your settlement
    
8. Ensuring your property is restored to pre-loss condition
    

We take the pressure off you so you can focus on recovery.

The insurance adjuster works for the insurance company - not for you.
Their job is to minimize the claim payout. CertaClaim’s job is the opposite: We work only for the policyholder, ensuring the damage is properly identified, fully documented, and fairly compensated.

Yes — but once you hire CertaClaim, the insurance company is required to communicate with us as your official representative. You can stay involved as much or as little as you choose, but CertaClaim handles the heavy lifting, deadlines, paperwork, and negotiation.

Most policyholders contact us when:

• The insurance estimate seems too low
   
• The claim is delayed or denied
   
• Coverage is being questioned
   
• There is major damage (roof, siding, interior, fire, structural, water, etc.)
   
• The insurer wants to repair instead of replace
   
• The claim is too stressful or time-consuming to handle alone
   

CertaClaim also offers free claim reviews and inspections.

No one can guarantee a specific dollar amount - but CertaClaim’s role is to ensure you receive every dollar your policy entitles you to. We bring construction knowledge, insurance expertise, and decades of experience to properly document and negotiate your claim. In many cases, our involvement leads to significantly higher settlements than the initial offer.

1. Protect the property (tarp roof, stop leaks, cover openings).
    
2. Take photos and videos of all damage.
    
3. Do not discard damaged materials yet.
    
4. Notify your insurance company.
    
5. Contact CertaClaim for a free property damage assessment before you sign anything or accept a settlement.
    

Yes. Illinois law gives policyholders the right to cancel within 5 business days after the insurer receives a copy of the contract. CertaClaim follows all Illinois consumer protection rules — no pressure, no hidden fees, and complete transparency.

You can contact us any time for a free inspection or free claim review.
We will evaluate your damage, review your policy, discuss strategy, and determine whether representation makes sense. We make the process simple, stress-free, and transparent from start to finish.